Hi All,
Adrian from Underground here. Our warrantee is one year from date of purchase. Warrantees are processed by the shops; they send pictures to me and let me know the board was less than a year old.
We assess the damage and replace boards damaged by riding; we do not cover boards damaged by abuse. After viewing the pictures of the damage to the board mentioned above we concluded it was not possible to damage a board in such a way by normal riding. It was split between the fins down the board? I have never seen a board damaged like this and do not know how it was damaged. We very rarely get broken boards and mostly warrantee them without question.
We like to support Underground riders that have had problems with their boards and often even out of warrantee boards or boards damaged by accidents we offer the riders a new board (often the latest model for a board from a previous season at a token cost. We really appreciate the support from the riders in the US and we have had a huge season this year. We have built almost twice the number of boards we built last season and still had long backorders for delivery.
Thanks for your support! Feel free to email me directly if you have any problems.
Thanks Adrian Roper
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Underground Kiteboards
Christchurch
New Zealand
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