I have rode BEST kites since day 1.
I have had 3 major issues and all have been covered 100%.
Issue 1 - leaky bladder in a new waroo. Best shipped me 2 replacement bladders next day air. I still have 1 thats never been used. This was arranged thru Extreme Kites. They called BEST and BEST direct shipped to me.
Issue 2 - Waroo bar came apart during session. I bypassed Extreme and contacted Simon from BEST via PM on the BEST forum. He contacted me back withing 24 hours with his direct phone number. I called him, he conference in a sales rep and they got me a replacement bar (next years model btw).
Issue 3 - 4 month old Waroo 9m leading edge seam burst while riding. Thru Extreme Kites I got a replacement kite shipped in about 1 week. I had to pay for shipping my old kite back (about 15 bucks).
I would *assume* that any reputable retailer would get the same level of service thru BEST that Extreme Kites does.. I have not had a single bad or slightly annoying episode. I have heard stories about Flexi and North that would make me go postal.
Good luck Chris! and give me a call when you get a chance ...
|