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#11
10-06-2006, 07:43 PM
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I do appreciate the kind contributions, however, I've worked out a very fair arrangement to replace my broken Underground FLX152. John and Steve backed the guarantee that Underground would not honor. Props to the local shop!
Thank you Watersports West !!!! Big G 
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#12
10-06-2006, 07:43 PM
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I do appreciate the kind contributions, however, I've worked out a very fair arrangement to replace my broken Underground FLX152. John and Steve backed the guarantee that Underground would not honor. Props to the local shop!
Thank you Watersports West !!!! Big G
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#13
10-07-2006, 05:21 AM
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That's great news Gary, and a definite HUGE thumbs up to Watersports West for stepping up to the plate and helping you out when even the board company's regular warranty had ended!!!
But Erick still does need help so I am sure he appreciates any help he can get!!!
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#14
10-10-2006, 06:30 PM
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Did underground really not warranty a broken board?? Did you actually talk to underground or is that from WSW? That sounds unlike Underground. Did you actually have to pay for the replacement?
Maybe I won't buy an underground after all.
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#15
10-10-2006, 06:33 PM
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The board was a 2005 Tom. The warranty is good for one year so it actually has been well over a year on the warranty...Underground boards rock and they ALWAYS honor their warranty and sometimes go above and beyond it...there is a point at which ANY board should not be warrantied, whether this one should have or not is really not the question here. Watersports West just stepped up to the plate, that's all...
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#16
10-10-2006, 07:17 PM
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Ahh ok I see. Was gonna say I was pretty sure Underground had one of the best warranties around!
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#18
10-10-2006, 10:47 PM
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Thanks for the details. I've seen a lot of these boards breaking and a lot of people complaining about no warranty.
There are plenty of other boards to choose from. I don't like the FLXs at all anyway. I only ever liked the WT and MC. I'll pass on Underground.. maybe the 666 instead 
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#19
10-11-2006, 11:25 AM
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Interesting stuff, for sure.
I have that post in a folder for possible future issues.
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#20
10-11-2006, 03:03 PM
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Well I'M not buying ANY more Underground products (and both Amber and I have 2 of their boards each) until I hear of better customer service on their end!!! Sorry for the misinfo, didn't mean to upset you Gary...
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