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#31
10-12-2006, 04:49 PM
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These boards are clearly designed for the style of riding most kite boarders enjoy. I believe that the quality of these boards are superior to other similar brands on the market and that is why I originally bought an Underground. It is the same reason I have decided to replace it with a new Underground model, now given the chance.
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#32
10-12-2006, 05:11 PM
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Hi All,
Adrian from Underground here. Our warrantee is one year from date of purchase. Warrantees are processed by the shops; they send pictures to me and let me know the board was less than a year old. We assess the damage and replace boards damaged by riding; we do not cover boards damaged by abuse. After viewing the pictures of the damage to the board mentioned above we concluded it was not possible to damage a board in such a way by normal riding. It was split between the fins down the board? I have never seen a board damaged like this and do not know how it was damaged. We very rarely get broken boards and mostly warrantee them without question. We like to support Underground riders that have had problems with their boards and often even out of warrantee boards or boards damaged by accidents we offer the riders a new board (often the latest model for a board from a previous season at a token cost. We really appreciate the support from the riders in the US and we have had a huge season this year. We have built almost twice the number of boards we built last season and still had long backorders for delivery. Thanks for your support! Feel free to email me directly if you have any problems. Thanks Adrian Roper
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Underground Kiteboards Christchurch New Zealand
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#33
10-12-2006, 05:33 PM
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I was hoping for pictures of a broken board in here...
I was dissapointed.
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#35
10-12-2006, 06:06 PM
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The "connection" I have Gary is that I have bought the UG boards for over 5 years as a consumer, seen alot of riders in St. Pete fall in love with these boards following a test ride on them, have had my personal boards warrantied by Adrian, and now continue to see the same on the "business side" of it.
I would hate to have one single thread overide in 2 days what I have witnessed over 5 years. Again, there are lots of UGs in St. Pete and elsewhere for a reason. Sorry you had one "bad experience". I would recommend seeing the bigger picture of how many people are PUMPED with UG now and over the years and take that into account. It's pretty straight forward.
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#37
10-12-2006, 06:22 PM
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Just being factual here. Shipping to NZ is an arm and leg :cry:
I wouldn't have directed this thread to him if I didn't see all the newer guys doubting UG and their integrity. It was like a frenzy or something. You guys should hit some wind 
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#38
10-12-2006, 06:36 PM
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Are you STILL calling me a noob??? :shock: :lol:
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#39
10-12-2006, 07:25 PM
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Quote:
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handle passes are easy... at least i think they were.. been so long i cant remember 
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#40
10-12-2006, 10:22 PM
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:twisted:
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Linear Mode
